Damaged or wrong items
If your order arrives damaged, leaking or is not what you ordered, message us on WhatsApp with your order number and a photo of the parcel and the item.
Opened products
Our products are food and personal care items. For hygiene reasons, opened products cannot be returned unless they arrived damaged or wrong.
How to request a return
- Contact us with your order number.
- Tell us what went wrong and send a photo.
- We will tell you the next step.
Refunds
Approved refunds are paid by bank transfer to an account you give us.
Questions
Message us on WhatsApp or visit our Contact page.